We’ve consolidated some of the most commonly asked questions below.
How does the tracking solution work?
The child wears a wristband and the parent carries a compass. The two talk to each other over their own encrypted radio link, so the compass arrow points straight to the child anywhere in the park, and both vibrate if they drift more than 30 metres apart. No phones, apps or mobile signal are needed.
Can the system operate without cellular networks?
Yes. MeetMe Compass uses its own encrypted radio link. It needs no SIM, Wi-Fi or mobile signal, so it keeps working even when the network is overloaded.
What customisation options are available for wristbands?
Wristbands can be tailored with your park’s logo, colours, and designs. They’re available in multiple sizes and made from durable, tamper-resistant materials.
How secure is the data?
All communication between the devices is encrypted end-to-end. We collect no accounts and no personal data, and nothing is stored in the cloud, so there is nothing personal to leak.
Does our park staff need training?
No. MeetMe staff run the rental counter, pairing and on-site guest support, so your team doesn’t need a training programme. If a child and parent are separated, your staff respond as they already do, now guided by the arrow.
What happens if a device malfunctions?
MeetMe charges, cleans and checks every device overnight. If one stops working during the day, our on-site team swaps it for a working one straight away.
How does the admin portal improve park operations?
The portal provides real-time monitoring, visitor analytics, and crowd flow insights. These tools help optimise resource allocation and streamline operations.
Are there additional costs for custom features?
Customisation costs depend on the specific features you require, but we offer scalable options to suit your park’s budget.
Can the system handle large-scale events?
Absolutely. The system is designed for scalability and can accommodate high user volumes without compromising performance.
What support is available post-implementation?
We offer ongoing maintenance, updates, and customer support to ensure the system operates smoothly and continues to meet your park’s needs.
Still have a question?
Our team is happy to help. We reply within 48 hours.
